Wolseley Canada is committed to excellence in serving all customers including people with disabilities.

Providing Goods and Services to People with Disabilities

Assistive devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Wolseley Canada will notify customers via www.wolseleyinc.ca. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training
Wolseley Canada will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

All individuals in Ontario will be trained.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Wolseley Canada's goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process
Customers who wish to provide feedback on the way Wolseley Canada provides goods and services to people with disabilities can email info@wolseleyinc.ca